Play Airlines, a relatively new player in the airline industry, has been generating substantial attention with its innovative approach to air travel. Despite being a newcomer, the airline has managed to make a mark in the highly competitive industry and has received mixed reviews from passengers and critics alike. In this article, we will delve into the various aspects of Play Airlines, including its background, fleet, services, and customer reviews, to offer a comprehensive analysis of the airline’s performance and reputation.

Background and History

Play Airlines, which is based in Iceland, commenced operations in June 2021 with an initial focus on connecting Iceland with various European destinations. The airline was founded by Skuli Mogensen, the former CEO of WOW air, which was a low-cost carrier that ceased operations in 2019. Play Airlines emerged as a successor to WOW air and aimed to fill the void left by its predecessor in the Icelandic market. The airline’s launch generated considerable interest amongst aviation enthusiasts and travelers, who were eager to see how Play Airlines would fare in the competitive airline industry.

Fleet and Destinations

Play Airlines operates a fleet of Airbus A321neo aircraft, which are renowned for their fuel efficiency, spacious cabin layout, and advanced technology. The airline initially launched with flights to popular European destinations such as London, Paris, and Copenhagen. Since then, Play Airlines has expanded its route network to include additional cities in Europe, providing passengers with more options for travel.

Services and Amenities

Play Airlines distinguishes itself from other airlines by offering a unique travel experience that combines affordability with comfort. The airline prides itself on providing a straightforward and hassle-free travel experience, with a focus on essential services that cater to the needs of modern travelers. Play Airlines offers a single class of service, which encompasses standard amenities such as in-flight entertainment, complimentary refreshments, and ergonomic seating. The airline’s no-frills approach enables it to maintain competitive fares while delivering a reliable and comfortable flying experience to its customers.

Customer Reviews

The reception of Play Airlines among passengers has been somewhat polarized, with some travelers praising the airline’s affordability and efficient service, while others have expressed concerns about certain aspects of their experience. Positive reviews often highlight the airline’s punctuality, friendly cabin crew, and straightforward booking process. On the other hand, negative reviews frequently cite issues such as limited legroom, sparse in-flight entertainment options, and inconsistent customer service. Moreover, some passengers have reported dissatisfaction with the airline’s handling of flight delays and disruptions, indicating areas for potential improvement.

Overall, Play Airlines has garnered a mixture of commendations and criticisms from passengers and industry observers since its inception. The airline’s entry into the market has injected fresh competition and choice for travelers, contributing to the evolution of the airline industry in Iceland and Europe.


Play Airlines has made significant strides since its launch, establishing a niche in the competitive airline industry while facing both commendations and criticisms from travelers. The airline’s commitment to providing an affordable and straightforward travel experience is evident, although areas for improvement have been identified based on customer feedback. As Play Airlines continues to expand its route network and refine its services, it is poised to leave a lasting impact on the airline industry, offering a compelling option for travelers seeking a balance between cost and comfort.