Air Asia Review: What to Know Before You Fly

Air Asia is a prominent low-cost airline that has gained popularity for its affordable fares and extensive network of destinations. As with any airline, there are a number of factors to consider before booking a flight with Air Asia. In this article, we will explore the airline’s safety record, onboard amenities, customer service, and overall value for money.

Safety Record

One of the most important considerations when choosing an airline is safety. Air Asia has had a few high-profile incidents in the past, most notably the tragic crash of Flight 8501 in December 2014. However, it’s important to note that the airline has since made significant strides in improving its safety protocols and procedures. Air Asia now consistently receives high safety ratings from international aviation authorities, and the company has made a strong commitment to maintaining the highest standards of safety for its passengers.

In-Flight Amenities

As a budget airline, Air Asia offers a no-frills flying experience. The airline’s fleet primarily consists of Airbus A320 and A330 aircraft, which are configured with a standard economy class cabin. Passengers can expect comfortable seating with the option to purchase additional legroom for an extra fee. In terms of in-flight entertainment, Air Asia offers a selection of movies, TV shows, and music through its RedTix entertainment system, which can be accessed via personal devices. The airline also provides a variety of snacks and beverages for purchase, as well as hot meals on longer flights.

Customer Service

Customer service is an area where Air Asia has received mixed reviews. While some passengers report positive experiences with the airline’s staff, others have encountered issues with delays, cancellations, and baggage handling. It’s worth noting that Air Asia operates with a relatively lean ground staff, which can contribute to longer wait times and limited assistance during peak travel periods. However, the airline has made efforts to improve its customer service, including the introduction of a dedicated customer support team and an online feedback system for passengers to report their experiences.

Value for Money

One of Air Asia’s key selling points is its affordability. The airline offers competitive fares on both domestic and international routes, making it an attractive option for budget-conscious travelers. In addition to low base fares, Air Asia frequently runs promotions and discounts for its flights, allowing passengers to save even more on their travel expenses. However, it’s important to consider the additional costs associated with flying with a low-cost carrier, such as baggage fees, seat selection fees, and in-flight purchases. When weighing the overall value for money, passengers should factor in these additional expenses to ensure they are getting the best deal.


In conclusion, Air Asia is a viable option for travelers seeking affordable airfare to a wide range of destinations. While the airline has faced challenges in the past, it has taken significant steps to improve its safety record and enhance the overall passenger experience. When flying with Air Asia, it’s important to manage expectations and be prepared for a no-frills flying experience. By researching the airline’s safety record, understanding its in-flight amenities, considering the quality of its customer service, and evaluating its overall value for money, passengers can make an informed decision about whether Air Asia is the right choice for their next journey.