Caribbean Airlines, previously known as BWIA West Indies Airways, is the national airline of Trinidad and Tobago. With a fleet of 17 aircraft, the airline serves over 20 destinations throughout the Caribbean, North and South America, and the United Kingdom. As one of the leading airlines in the region, Caribbean Airlines has garnered a mix of positive and negative reviews from passengers who have experienced their services. In this article, we will explore the various aspects of Caribbean Airlines, including its safety record, customer service, in-flight experience, and overall reputation.

Safety Record

When it comes to choosing an airline, safety is the top priority for most travelers. Caribbean Airlines has had its share of incidents in the past, including a crash landing in 2011 at Cheddi Jagan International Airport in Guyana. However, the airline has undergone significant changes in its safety protocols and has made efforts to improve its safety record since then. In 2017, Caribbean Airlines achieved the International Air Transport Association (IATA) Operational Safety Audit (IOSA) registration, which is testament to its commitment to maintaining the highest safety standards.

Customer Service

Customer service is another crucial aspect of any airline’s reputation. Reviews of Caribbean Airlines’ customer service are mixed, with some passengers praising the helpful and friendly staff, while others have complained about long wait times and unresponsive customer support. The airline has made efforts to improve its customer service, implementing online check-in and mobile boarding passes to streamline the travel experience for its passengers.

In-Flight Experience

The in-flight experience is a significant factor in shaping passengers’ perception of an airline. Caribbean Airlines offers a range of amenities and services to enhance the in-flight experience, including complimentary meals and beverages on most flights, in-flight entertainment, and comfortable seating. However, some passengers have criticized the airline for outdated aircraft and limited legroom in economy class. Caribbean Airlines has made efforts to address these concerns by modernizing its fleet and upgrading its in-flight amenities.


Overall, Caribbean Airlines’ reputation is a subject of debate among travelers. While some passengers have praised the airline for its affordable fares, convenient routes, and friendly staff, others have raised concerns about its safety record, customer service, and in-flight experience. The airline has made strides in addressing these issues and has received a mix of positive and negative reviews from passengers and industry experts alike.

In conclusion, Caribbean Airlines is an important player in the region’s aviation industry, serving as a vital link between the Caribbean and the rest of the world. While the airline has faced challenges in the past, it has demonstrated a commitment to improving its safety, customer service, and overall reputation. As with any airline, passengers should conduct thorough research and consider the various reviews and opinions available before making a decision to fly with Caribbean Airlines. With ongoing efforts to enhance its operations and services, Caribbean Airlines aims to maintain and improve its standing in the aviation industry.