Garuda Indonesia Airlines Review: A Closer Look at the Flag Carrier of Indonesia


Garuda Indonesia is the flag carrier of Indonesia and has a long and storied history in the aviation industry. As with any airline, there are both positive and negative aspects to consider when evaluating its performance and service. This article will provide a comprehensive review of Garuda Indonesia Airlines, exploring its history, fleet, route network, service quality, and customer satisfaction.

History and Background

Garuda Indonesia was founded in 1949 as KLM Interinsulair Bedrijf, a subsidiary of the Dutch airline KLM. The airline was later nationalized and became a state-owned company in 1950, taking on the name Garuda Indonesian Airways. Since then, Garuda Indonesia has grown into a major player in the global aviation industry, serving both domestic and international destinations.

The Airline Fleet

Garuda Indonesia operates a diverse fleet of aircraft, including Boeing 737s, Airbus A330s, and Boeing 777s. The airline consistently invests in modernizing its fleet to ensure passenger safety and comfort. In recent years, Garuda Indonesia has been praised for its commitment to sustainability and has sought to reduce its carbon footprint by using more fuel-efficient aircraft.

Route Network

Garuda Indonesia services a wide range of destinations, both domestic and international. The airline has particularly strong coverage in Southeast Asia, with flights to major cities in countries such as Singapore, Malaysia, and Thailand. Furthermore, it also operates long-haul flights to destinations in Europe, the Middle East, and Australia.

Service Quality

One of the most important aspects of any airline is the quality of its service. Garuda Indonesia has received high praise for its in-flight service, with particular attention paid to its comfortable seating, delicious meals, and attentive cabin crew. The airline has won numerous awards for its service, including a Skytrax 5-Star Airline rating, which is a testament to its high standards of passenger satisfaction.

Customer Satisfaction

In recent years, Garuda Indonesia has made significant efforts to improve customer satisfaction by implementing new initiatives and upgrading its facilities. The airline has invested in revamping its lounges, upgrading its inflight entertainment systems, and modernizing its website and mobile app for a seamless booking experience. In addition, Garuda Indonesia has been recognized for its punctuality and overall reliability.

However, like any airline, Garuda Indonesia also faces its share of criticisms. Some passengers have reported issues with flight delays, baggage mishandling, and occasionally inconsistent service quality. This is not uncommon for any airline, but it is something that Garuda Indonesia should continue to address to maintain its reputation as a top carrier.


In conclusion, Garuda Indonesia has proven itself to be a reliable and reputable airline with a strong commitment to providing excellent service. The airline’s extensive route network, modern fleet, high-quality service, and efforts toward sustainability make it a competitive choice for both domestic and international travelers. While there may be some areas for improvement, Garuda Indonesia has a solid foundation and is well-positioned for continued success in the global aviation industry.