Vietjet Airlines Review: A Look at the Pros and Cons

Vietjet Airlines is a popular low-cost airline based in Vietnam, offering both domestic and international flights to various destinations across Asia. Since its establishment in 2007, the airline has grown rapidly and gained a reputation for its affordable fares and modern fleet of aircraft. In this article, we will take a closer look at the pros and cons of flying with Vietjet Airlines, based on reviews from passengers and industry experts.

1. Affordable Fares: One of the most significant advantages of flying with Vietjet Airlines is the affordability of its fares. The airline is known for offering competitive prices for both its domestic and international routes, making it an attractive option for budget-conscious travelers. Many customers have praised Vietjet Airlines for providing access to air travel at a reasonable cost, allowing them to explore new destinations without breaking the bank.

2. Extensive Route Network: Vietjet Airlines operates an extensive route network, connecting major cities in Vietnam with popular destinations in other Asian countries. Whether you are looking to explore the cultural riches of Hanoi and Ho Chi Minh City or venture further afield to Bangkok, Singapore, or Taipei, Vietjet Airlines offers a diverse range of routes to cater to different travel preferences.

3. Modern Fleet: The airline boasts a modern fleet of aircraft, including Airbus A320s and A321s, which are known for their reliability and comfort. Passengers have appreciated the contemporary cabin amenities and in-flight entertainment options provided by Vietjet Airlines, ensuring a comfortable and enjoyable travel experience.

4. Efficient Service: Vietjet Airlines has garnered praise for its efficient and punctual service, with many passengers reporting smooth and hassle-free journeys. The airline’s commitment to maintaining a high standard of operational efficiency has contributed to its positive reputation among customers.

1. Extra Fees and Charges: While Vietjet Airlines may offer low base fares, passengers have raised concerns about the additional fees and charges that can significantly increase the overall cost of their travel. These include fees for luggage, seat selection, and in-flight amenities, leading some travelers to feel that the initial cost savings are offset by the various add-on expenses.

2. Limited Customer Service: Some customers have reported issues with the responsiveness and effectiveness of Vietjet Airlines’ customer service, particularly when it comes to addressing queries or resolving travel-related problems. This has led to frustration for certain passengers who have encountered difficulties in reaching out to the airline for assistance.

3. Inconsistent On-Time Performance: While many passengers have experienced punctual and smooth flights with Vietjet Airlines, there have been instances of inconsistent on-time performance and delays. This has led to inconvenience for some travelers, highlighting the need for the airline to further improve its operational reliability.

4. Lack of In-Flight Amenities: Compared to full-service carriers, Vietjet Airlines may offer a more limited range of in-flight amenities and services, which could be a drawback for passengers seeking a higher level of comfort and convenience during their journeys.

In conclusion, Vietjet Airlines has gained a strong foothold in the competitive airline industry, offering affordable fares, an extensive route network, and a modern fleet of aircraft. While the airline has received praise for its efficiency and value for money, there are also areas for improvement, such as addressing concerns related to extra fees, customer service, and on-time performance. Ultimately, whether Vietjet Airlines is the right choice for you will depend on your specific travel needs and preferences. It’s important to weigh the pros and cons carefully before making a booking decision.