Tway Airline Review: The Good, The Bad, and The Overall Experience

Tway Airline, also known as T’way Air, is a low-cost carrier based in Seoul, South Korea. With a fleet of Boeing 737-800 and Boeing 737-900 aircraft, Tway Airline operates domestic and international flights to destinations across Asia, including Japan, Taiwan, Vietnam, and China. As with all airlines, Tway Airline has received both positive and negative reviews from passengers. In this article, we will take a closer look at the airline’s overall performance, customer satisfaction, and safety record.

Let’s start with the positive aspects of Tway Airline. Many passengers have praised the airline for its affordable fares and convenient flight schedules. Tway Airline offers a no-frills travel experience, which appeals to budget-conscious travelers who are willing to forgo luxury amenities in exchange for lower ticket prices. The airline’s website and mobile app are user-friendly, making it easy for customers to book flights, manage their reservations, and check-in online. Additionally, Tway Airline has a good safety record and adheres to international aviation standards, providing peace of mind to passengers.

On the other hand, there are aspects of Tway Airline that have generated criticism from passengers. One common complaint is the airline’s baggage policy, which has strict weight and size limitations, and charges hefty fees for excess baggage. This has led to frustration among travelers who feel that the airline’s baggage fees are unreasonable and add a significant cost to their overall travel expenses. Another issue that some passengers have raised is the limited in-flight amenities and entertainment options. Tway Airline does not offer Wi-Fi or personal entertainment screens on its flights, which can be a drawback for passengers on long-haul journeys.

In terms of customer service, Tway Airline has received mixed reviews. While many passengers have had pleasant experiences with the airline’s cabin crew, others have reported instances of poor communication and unprofessional behavior. Additionally, the airline’s customer service hotline and response to customer inquiries have been criticized for being slow and unresponsive at times. This has resulted in frustration for passengers seeking assistance with flight changes, refunds, or other issues.

Despite the criticisms, Tway Airline continues to attract customers with its competitive pricing and expanding route network. The airline has been making efforts to improve its overall customer experience, including enhancing its online booking platform, implementing new aircraft technology, and expanding its partnerships with other airlines to offer more seamless travel options to passengers. Tway Airline has also taken steps to address customer feedback and complaints, demonstrating a commitment to improving its services and operations.

In conclusion, Tway Airline is a budget-friendly option for travelers looking to explore destinations in Asia. While the airline has its limitations in terms of baggage policies and in-flight amenities, its affordable fares and reliable safety record make it an attractive choice for budget-conscious passengers. Tway Airline’s efforts to improve its customer service and enhance the overall travel experience indicate a willingness to adapt to the needs of the modern traveler. As the airline continues to evolve and expand, it is likely that Tway Airline will remain a key player in the low-cost carrier market in Asia.