SriLankan Airlines: A Comprehensive Review

SriLankan Airlines, the national carrier of Sri Lanka, has been providing air travel services since its inception in 1979. Over the years, the airline has garnered a reputation for its excellent service, comfortable flights, and affordable fares. However, like all airlines, SriLankan Airlines also has its fair share of criticism and negative reviews. In this comprehensive review, we will delve into the various aspects of the airline, including its history, fleet, routes, services, and customer reviews, to provide a balanced perspective on the airline’s performance.

History and Background

SriLankan Airlines was initially known as Air Lanka when it was established in 1979. The airline went through several rebranding exercises before it adopted its current name in 1999. The airline is based at Bandaranaike International Airport in Colombo and operates a fleet of modern aircraft that serve both domestic and international routes.

Fleet and Routes

As of [insert date], SriLankan Airlines operates a fleet of [insert number] aircraft, including Airbus A320, A321, A330, and A380. The airline’s fleet is relatively young, with an average age of [insert average age] years. This reflects the airline’s commitment to maintaining a modern and fuel-efficient fleet.

SriLankan Airlines operates flights to [insert number] destinations across [insert number] countries, including major cities in Asia, Europe, and the Middle East. The carrier has a strong presence in the Indian subcontinent and is a popular choice for travelers flying to and from Sri Lanka.

Services and Amenities

SriLankan Airlines offers a range of services and amenities to its passengers, including in-flight entertainment, dining options, and comfortable seating. The airline’s in-flight entertainment system includes a selection of movies, TV shows, music, and games to keep passengers entertained during their journey. The airline also offers a variety of dining options, including special meals for passengers with dietary restrictions.

In terms of seating, SriLankan Airlines provides comfortable and spacious seats in all classes, with the option to upgrade to premium economy or business class for added comfort and amenities. The airline’s cabin crew is known for their friendly and attentive service, making the overall flying experience a pleasant one for passengers.

Customer Reviews

Like any airline, SriLankan Airlines has received a mix of positive and negative reviews from its customers. Positive reviews often praise the airline for its comfortable flights, friendly staff, and competitive fares. Many passengers also appreciate the airline’s in-flight entertainment options and the quality of the onboard dining.

However, some customers have expressed dissatisfaction with the airline’s customer service, flight delays, and issues with baggage handling. These negative reviews highlight areas where the airline could improve its service delivery and address the concerns of its customers.


In conclusion, SriLankan Airlines offers a reliable and comfortable travel experience for passengers flying to and from Sri Lanka. The airline’s modern fleet, extensive route network, and range of in-flight services make it a popular choice for travelers. While the airline has received some criticism from customers, it is important to consider the overall positive experiences that many passengers have had with the airline. As with any business, there is always room for improvement, and SriLankan Airlines can use customer feedback to enhance its services and address areas of concern.

As the national carrier of Sri Lanka, SriLankan Airlines plays a crucial role in connecting the country to the rest of the world and promoting tourism and trade. With its commitment to safety, comfort, and customer satisfaction, the airline continues to be a leading choice for travelers seeking reliable air travel to and from the beautiful island nation of Sri Lanka.