Spirit Airlines: Reviewing the Pros and Cons for 2022


Spirit Airlines is known for its low-cost fares and no-frills approach to air travel. In recent years, the airline has faced both praise and criticism for its business model and customer service. As we enter 2022, it’s important to analyze the current state of Spirit Airlines and evaluate its performance and reputation.

Overall Customer Reviews

When looking at customer reviews for Spirit Airlines in 2022, it’s important to consider a wide range of sources, including social media, review websites, and travel forums. The overall sentiment among passengers seems to be mixed. Some travelers appreciate the affordability of Spirit’s fares and the option to purchase only the services they need. Others, however, express frustration with the extra fees for amenities that are typically included with other airlines, as well as issues with delays and customer service.

In a study by The Points Guy, a popular travel website, Spirit Airlines was ranked at the bottom of the list in terms of customer satisfaction and overall experience. The survey took into account factors such as on-time arrivals, customer complaints, and in-flight amenities. This negative perception is consistent with other rating systems, confirming a pattern of dissatisfaction among a significant portion of Spirit Airlines’ customer base.

Price vs. Value

One of the main selling points of Spirit Airlines is its low fares. While this can be attractive to budget-conscious travelers, it’s important to consider the trade-offs that come with these rock-bottom prices. Spirit is known for its à la carte pricing model, which means that passengers pay for everything from checked baggage to in-flight drinks separately. This can lead to frustration and confusion for travelers who are used to more inclusive airlines.

For those who are willing to forego traditional amenities in exchange for low prices, Spirit Airlines can be a viable option. However, for others who value convenience and comfort, the extra expenses and potential inconveniences may not be worth the initial savings.

Delays and Operational Issues

Another common complaint about Spirit Airlines is its track record for delays and cancellations. While these issues can occur with any airline, Spirit has faced particular scrutiny for its reliability. In 2021, the airline faced operational challenges that resulted in a high number of flight cancellations and disruptions to travel plans. This has inevitably affected customer trust and satisfaction.

To its credit, Spirit Airlines has acknowledged these issues and has made efforts to improve its performance. In 2022, the airline announced plans to expand its fleet and enhance its operational capabilities in order to reduce the risk of delays and cancellations. Whether these measures will lead to tangible improvements remains to be seen, but it’s a step in the right direction for addressing a common pain point for customers.

Customer Service

The quality of customer service is a crucial aspect of any airline’s reputation, and Spirit Airlines is no exception. Many passengers have reported less-than-ideal interactions with the airline’s staff, both in person and over the phone. This has led to frustration and disappointment, especially when dealing with issues such as flight changes, cancellations, or lost baggage.

In response to this feedback, Spirit Airlines has committed to improving its customer service training and empowering its employees to provide better support to passengers. This includes increased communication and transparency regarding flight delays and disruptions, as well as efforts to streamline the process for handling customer concerns.

The Future of Spirit Airlines

As we look ahead to the rest of 2022 and beyond, it’s clear that Spirit Airlines faces both challenges and opportunities. The airline has a dedicated customer base that appreciates its low fares and no-frills approach to travel. However, in order to remain competitive and regain the trust of dissatisfied passengers, Spirit must continue to address its operational issues and improve its overall customer experience.

One potential area for growth is the expansion of its route network. By adding new destinations and increasing its flight frequency, Spirit can attract more travelers and provide greater convenience for its existing customer base. Additionally, the airline could benefit from focusing on enhancing its loyalty program and building stronger relationships with its frequent flyers.


Spirit Airlines continues to be a polarizing figure in the airline industry. While some travelers praise its affordability and simplicity, others are put off by its extra fees and reputation for operational challenges. As the airline works to address these issues and improve its overall customer experience, the future of Spirit Airlines remains uncertain.

As we move through 2022, it will be interesting to see how Spirit evolves and whether it can successfully navigate the current aviation landscape. The airline’s commitment to making positive changes is a promising sign, but only time will tell if these efforts result in a more positive reputation and increased customer satisfaction.