Serbia Airlines Review: A Look at the Airline’s Services, Safety, and Overall Customer Satisfaction


Serbia Airlines, also known as Air Serbia, is the national flag carrier of the Republic of Serbia. Established in 1927, the airline has a long history of providing air travel services to passengers both domestically and internationally. Over the years, Serbia Airlines has faced various challenges but has also achieved several milestones in terms of customer satisfaction, safety, and service quality. In this article, we will take an in-depth look at Serbia Airlines, including its history, fleet, safety record, customer feedback, and overall reputation in the airline industry.

History and Fleet

Serbia Airlines traces its roots back to Aeroput, the first Yugoslav airline established in 1927. Throughout its history, the airline has gone through various rebranding and restructuring efforts, ultimately leading to the establishment of Air Serbia in 2013. Today, the airline operates a modern fleet consisting of Airbus and Boeing aircraft, including the A319, A320, A330, and B737 models. With a focus on providing passengers with comfortable and efficient travel experiences, the airline continues to invest in its fleet and in-flight amenities to meet the evolving needs of its customers.

Safety Record

Ensuring the safety of its passengers and crew is a top priority for any airline, and Serbia Airlines is no exception. The airline has a strong safety record and is compliant with international safety standards. It is important to note that Serbia Airlines is subject to regulations set by the European Union Aviation Safety Agency (EASA) and other regulatory bodies, which oversee the airline’s safety management systems, operational procedures, and aircraft maintenance. In recent years, the airline has also implemented various safety measures and protocols in response to the COVID-19 pandemic to protect the health and well-being of its passengers and employees.

Customer Satisfaction and Service Quality

Customer satisfaction is a key indicator of an airline’s performance and reputation. Serbia Airlines has received mixed feedback from passengers regarding its service quality. While some customers commend the airline for its friendly and attentive cabin crew, comfortable seating, and on-time performance, others have raised concerns about the quality of in-flight meals, the effectiveness of the airline’s customer service, and the overall cleanliness of the aircraft. It is worth noting that Serbia Airlines has taken steps to address these issues by introducing new menu options, enhancing its customer service training, and improving cabin cleanliness to enhance the overall passenger experience.

Reputation in the Airline Industry

As a relatively small carrier operating in a competitive global market, Serbia Airlines faces challenges in establishing itself as a leading airline. However, the airline has made significant strides in enhancing its reputation through partnerships with other airlines, route expansions, and the introduction of new services. With a focus on providing seamless travel experiences, Serbia Airlines has positioned itself as a reliable option for passengers flying to and from the Balkans and beyond. Furthermore, the airline has received recognition for its efforts in connecting Serbia with the rest of the world, contributing to the country’s tourism and economic development.


In conclusion, Serbia Airlines continues to play a vital role in providing air travel services to passengers, connecting them to various destinations and contributing to the growth of the Serbian aviation industry. While the airline has faced challenges, it has also achieved several milestones in terms of safety, service quality, and customer satisfaction. As Serbia Airlines continues to evolve and adapt to the dynamic aviation landscape, it is committed to providing reliable and comfortable travel experiences to its customers. With a focus on safety, innovation, and customer-centric services, Serbia Airlines aims to strengthen its position as a leading airline in the region and beyond.

Overall, Serbia Airlines has demonstrated a commitment to providing safe, reliable, and customer-focused air travel services, with opportunities for further improvement in certain areas. As the airline continues to enhance its operations, it is poised to play an integral role in shaping the future of aviation in Serbia and beyond.