Saudi Arabian Airlines is the national carrier of Saudi Arabia and is also known as Saudia. The airline has a long and storied history, and over the years, it has expanded its fleet and route network, making it one of the leading carriers in the region. In this article, we will review Saudi Arabian Airlines and take a closer look at its services, fleet, and overall customer satisfaction.

Fleet and Network

Saudi Arabian Airlines has a fleet consisting of various aircraft, including Airbus A320s, A321s, A330s, and Boeing 777s. The airline has a substantial domestic network and flies to over 120 destinations in the Middle East, Africa, Asia, Europe, and North America. The carrier has a significant presence at Saudi Arabia’s major airports, including King Abdulaziz International Airport in Jeddah and King Khalid International Airport in Riyadh.

Customer Service and In-Flight Experience

In terms of customer service, Saudi Arabian Airlines has received mixed reviews. Some passengers have praised the airline for its comfortable seats, ample legroom, and decent meals. However, others have criticized the airline for its subpar entertainment options, lack of Wi-Fi, and inconsistent service quality. The airline offers a variety of cabin classes, including First Class, Business Class, and Economy Class, with each class providing a different level of comfort and service.

In terms of in-flight entertainment, Saudi Arabian Airlines offers a selection of movies, TV shows, and music to keep passengers entertained during their journey. However, the airline lags behind its competitors in terms of the variety and quality of its entertainment options. Additionally, Wi-Fi is not available on all flights, which can be a drawback for passengers who need to stay connected during their travels.

Onboard Amenities and Facilities

Saudi Arabian Airlines provides a range of amenities and facilities to enhance the overall travel experience. The airline offers duty-free shopping, in-flight magazines, and a selection of meals and beverages. In terms of onboard facilities, the airline has modern lavatories, comfortable seating, and friendly cabin crew. The carrier also provides special services for passengers with disabilities or medical conditions, ensuring that all passengers can travel comfortably and safely.

Safety and Maintenance

Safety is a top priority for Saudi Arabian Airlines, and the carrier adheres to strict maintenance and safety standards. The airline’s fleet undergoes regular maintenance checks, and its pilots and crew members receive extensive training to ensure the safety of all passengers. Additionally, the airline has a solid safety record and complies with international safety regulations and standards.

Overall Customer Satisfaction

When it comes to overall customer satisfaction, Saudi Arabian Airlines receives mixed reviews. While some passengers have had positive experiences with the airline, others have complained about issues such as flight delays, poor customer service, and outdated aircraft. However, it is important to note that the airline has been making efforts to improve its services and enhance the overall customer experience.


In conclusion, Saudi Arabian Airlines is a leading carrier in the Middle East, with a diverse fleet and an extensive route network. While the airline has received mixed reviews in terms of customer satisfaction, it continues to strive for excellence in its services and aims to provide a comfortable and enjoyable travel experience for all passengers. As the airline continues to grow and expand its services, it is likely that the overall customer satisfaction will improve, making Saudi Arabian Airlines a top choice for travelers in the region.