Qantas Reviews on TripAdvisor: A Closer Look at Passenger Experiences


For many travelers, choosing an airline for their journey is a crucial decision. The quality of the experience can significantly impact the overall impression of the trip. In recent years, online review platforms such as TripAdvisor have become an essential tool for passengers to share their experiences and for others to make informed decisions. Qantas, the flagship airline of Australia, has a strong presence on TripAdvisor, with thousands of reviews from travellers. In this article, we will delve into the Qantas reviews on TripAdvisor, analyzing the trends and key factors that contribute to the overall passenger experience.

Overview of Qantas

Before delving into the reviews, it’s important to provide a brief overview of Qantas. Founded in 1920, Qantas is one of the world’s oldest and most reputable airlines. The airline serves over 85 destinations in 14 countries and is known for its safety record, reliability, and exceptional service. Qantas has garnered numerous awards and accolades over the years, solidifying its reputation as a premium carrier. However, the real test of an airline’s quality lies in the experiences of its passengers, as reflected in their reviews on platforms like TripAdvisor.

Analyzing the Reviews

As of [current date], Qantas has amassed a substantial number of reviews on TripAdvisor. The overarching sentiment from these reviews is largely positive, with many passengers praising various aspects of the airline’s service. This is reflected in the overall rating of Qantas on the platform, which often hovers around [number] out of 5 stars. However, a more in-depth analysis of the reviews reveals certain patterns and recurring themes that shed light on specific areas of strength and potential areas for improvement.

One of the most commonly praised aspects of Qantas in the reviews is the quality of its inflight service. Many passengers commend the professionalism and friendliness of the cabin crew, as well as the overall comfort and cleanliness of the cabins. Time and again, reviewers mention the attentiveness of the flight attendants and the overall pleasantness of the onboard experience. This consistent positive feedback speaks to the high standard of service that Qantas strives to maintain across its fleet.

Another recurring theme in the reviews is the reliability and punctuality of Qantas flights. Many passengers express their satisfaction with the airline’s adherence to schedules and the smoothness of their travel experience. This is a crucial factor for many travelers, as the reliability of an airline can significantly impact their overall journey. The reviews demonstrate that Qantas has been successful in establishing itself as a dependable carrier, earning the trust and loyalty of its passengers.

In addition to inflight service and reliability, many reviews also highlight the quality of the amenities provided by Qantas. This includes aspects such as the entertainment options, meal service, and overall comfort of the seating. Passengers often praise the variety of entertainment available, the quality of the meals served, and the overall comfort of their onboard experience. These elements contribute to a positive overall impression of the airline and are reflected in the reviews on TripAdvisor.

Of course, no airline is without its challenges, and Qantas reviews on TripAdvisor also include areas where improvement could be made. One common point of criticism in the reviews is the pricing of tickets, with some passengers expressing dissatisfaction with the cost of their flights. This is a common concern across the airline industry, and it is important for carriers to strike a balance between offering competitive fares and maintaining their service quality. Additionally, some reviews mention issues pertaining to the handling of delays or disruptions, highlighting an opportunity for Qantas to further enhance its customer support in such situations.


In conclusion, the reviews of Qantas on TripAdvisor provide valuable insights into the passenger experience and the overall perception of the airline. The consistently positive feedback regarding inflight service, reliability, and amenities underscores Qantas’ commitment to providing a high-quality travel experience for its passengers. At the same time, the reviews also offer constructive criticism that can help Qantas identify areas for improvement and further enhance its service offerings. Ultimately, the wealth of reviews on platforms like TripAdvisor allows potential passengers to make informed decisions, while also providing airlines like Qantas with valuable feedback to continually improve their services.