Pegasus Airlines is a low-cost Turkish airline that has been operating since 1990. With a fleet of 83 aircraft, the airline serves 110 destinations, including 42 domestic and 68 international destinations. As with any airline, Pegasus Airlines has received a mix of positive and negative reviews from passengers. In this article, we will take a closer look at the reviews of Pegasus Airlines, considering various aspects such as customer service, in-flight experience, safety, and overall value for money.

Customer Service

One of the most important aspects of any airline is its customer service. Reviews of Pegasus Airlines’ customer service are mixed, with some passengers praising the helpfulness and friendliness of the staff, while others have reported instances of rude or unhelpful behavior. It seems that the level of customer service can vary depending on the specific flight and the individuals involved. It is worth noting that Pegasus Airlines has made efforts to improve its customer service in recent years, and many passengers have reported positive experiences in this regard.

In-Flight Experience

The in-flight experience is another important factor in any airline review. Passengers have commented on the cleanliness and comfort of the cabin, as well as the quality of the in-flight entertainment and food options. While some have praised Pegasus Airlines for providing a pleasant in-flight experience, others have criticized the lack of legroom and the quality of the meals. It seems that the in-flight experience with Pegasus Airlines can be hit or miss, depending on the specific flight and the individual passenger’s expectations.


Safety is, of course, one of the most critical aspects of any airline review. Pegasus Airlines has a strong safety record, with no major incidents in recent years. The airline has passed numerous safety audits and is certified by the International Air Transport Association (IATA). Passengers have generally felt safe and secure when flying with Pegasus Airlines, and the airline has received positive reviews in this regard.

Value for Money

As a low-cost airline, Pegasus Airlines is often judged based on its value for money. Many passengers have praised the airline for its affordable fares and good deals, particularly on domestic and short-haul flights. However, some have criticized the airline for additional fees and charges, as well as for the quality of the service provided in relation to the price paid. Overall, it seems that Pegasus Airlines offers good value for money, particularly for budget-conscious travelers.


In conclusion, the reviews of Pegasus Airlines are mixed, with praise for its safety record and affordability, but criticism for its customer service and in-flight experience. Like any airline, Pegasus has its strengths and weaknesses, and the overall experience can vary depending on the specific flight and individual circumstances. Ultimately, passengers should consider their own priorities and expectations when deciding whether to fly with Pegasus Airlines. As the airline continues to grow and improve, it is likely that the reviews will become more positive in the future.