Icelandair Airline Reviews: A Comprehensive Analysis


Icelandair is a well-known airline that operates out of Iceland, with a focus on transatlantic flights. As with any airline, there are numerous reviews available from passengers who have flown with Icelandair. In this article, we will delve into the various aspects of Icelandair airline reviews, looking at the overall customer satisfaction, safety record, customer service, in-flight amenities, and overall reputation of the airline.

Overall Customer Satisfaction

When it comes to overall customer satisfaction, Icelandair generally receives positive reviews from passengers. Many travelers praise the airline for its friendly and attentive flight crew, as well as its comfortable seating and clean aircraft. The airline’s punctuality and reliability also receive high marks from passengers, with many noting that their flights departed and arrived on time.

However, it’s important to note that there are some negative reviews as well, primarily related to delays, cancellations, and lost baggage. While these issues are not uncommon for any airline, it is crucial for Icelandair to address these concerns and improve their customer service in these areas.

Safety Record

In terms of safety, Icelandair has a solid track record. The airline has not had any fatal accidents in its history, and it adheres to strict safety regulations set forth by international aviation authorities. This dedication to safety is reflected in the positive reviews from passengers who feel secure and well-cared for during their flights.

Customer Service

Customer service is a critical aspect of any airline, and Icelandair is no exception. Reviews of the airline’s customer service are mixed, with some passengers praising the helpful and friendly staff, while others complain about poor communication and lackluster service in the event of flight disruptions.

It is essential for Icelandair to take note of these criticisms and continue to improve the training and support provided to their customer service team. Consistent and reliable customer service is crucial for maintaining a positive reputation and ensuring a positive experience for all passengers.

In-Flight Amenities

When it comes to in-flight amenities, Icelandair offers a range of services and offerings to enhance the passenger experience. These include complimentary beverages, in-flight entertainment, and Wi-Fi access on select aircraft. Many passengers appreciate these amenities and feel that they add value to their overall travel experience with Icelandair.


Overall, Icelandair has a solid reputation as a reputable and reliable airline. While there are certainly areas for improvement, such as customer service and baggage handling, the airline is generally well-regarded by the traveling public. Its focus on transatlantic flights and its unique stopover program, which allows passengers to spend time in Iceland at no additional cost, have helped to distinguish Icelandair from its competitors.


In conclusion, Icelandair receives generally positive reviews from passengers, with high marks for safety, in-flight amenities, and overall customer satisfaction. However, there are areas where the airline can improve, particularly in terms of customer service and addressing the concerns of dissatisfied passengers. By continuing to prioritize safety, reliability, and customer satisfaction, Icelandair can maintain and further enhance its reputation as a top choice for transatlantic travel.