Finnair Reviews: A Comprehensive Analysis of the Flag Carrier Airline of Finland


Finnair is the flag carrier airline of Finland, with its headquarters located in Vantaa, just north of Helsinki. Finnair is one of the oldest operating airlines in the world, having been founded in 1923. The airline operates an extensive network of domestic and international flights, with a strong focus on connecting Europe and Asia. Over the years, Finnair has received a mix of positive and negative reviews from passengers and industry experts. In this article, we will provide a comprehensive analysis of Finnair reviews, taking into account both customer feedback and professional assessments.

Customer Reviews

One of the most important sources of information about an airline’s performance is customer reviews. Online platforms such as TripAdvisor, Skytrax, and Google Reviews provide a wealth of feedback from passengers who have flown with Finnair. By analyzing these reviews, we can gain valuable insights into the airline’s strengths and weaknesses, as perceived by its customers.

In general, Finnair receives a decent amount of positive feedback from its passengers. Many customers praise the airline for its comfortable cabins, modern aircraft, and efficient service. Some reviewers also highlight the convenience of Finnair’s Helsinki Airport hub, which offers smooth connections for travelers flying between Europe and Asia.

However, there are also several recurring complaints among Finnair’s customers. One common issue is the airline’s customer service, with some travelers reporting unhelpful or indifferent staff. Delays and cancellations are also a source of frustration for many passengers, particularly on long-haul flights. Some customers have also expressed dissatisfaction with Finnair’s inflight entertainment and catering options, citing limited choices and poor quality.

Professional Assessments

In addition to customer reviews, it is important to consider professional assessments of Finnair’s performance. Industry experts, such as aviation analysts and travel publications, often provide detailed evaluations of airlines based on factors such as safety, on-time performance, and overall service quality.

According to Skytrax, an influential airline rating organization, Finnair has consistently been awarded a 4-star rating for its overall quality. The airline is particularly praised for its onboard product and service standards. Finnair’s long-haul business class, in particular, has received positive reviews for its comfortable seats, high-quality amenities, and attentive service.

In terms of safety and operational performance, Finnair has a strong track record. The airline has maintained a good safety record over the years and has received several accolades for its commitment to maintaining high safety standards. Finnair’s punctuality, however, has been a point of criticism, with some industry observers noting that the airline’s on-time performance has been below average compared to its peers.

Future Outlook and Improvement Efforts

Looking ahead, Finnair has a number of initiatives in place to address some of the issues raised in customer reviews and professional assessments. The airline has been investing in upgrading its fleet with the introduction of new aircraft, such as the Airbus A350, which offers improved passenger comfort and fuel efficiency. Finnair has also been working on enhancing its digital services and customer experience, with a focus on streamlining the booking and check-in process, as well as improving inflight entertainment options.

Furthermore, Finnair has been actively seeking to expand its route network and partnerships in order to provide more diverse and convenient travel options for its customers. The airline has been increasing its presence in Asia, particularly in the fast-growing Chinese market, and has formed strategic alliances with other major airlines to offer seamless connections to destinations around the world.


In conclusion, Finnair reviews present a mixed picture of the airline’s performance. While the airline has received praise for its comfortable cabins, modern fleet, and strong safety record, it has also faced criticism for issues such as customer service, punctuality, and inflight amenities. Finnair has been actively working to address these concerns through fleet upgrades, digital innovations, and route expansion. As the airline continues to evolve and improve, it will be interesting to see how its reputation and customer satisfaction levels develop in the coming years.