China Eastern Airlines Review: A Comprehensive Look at Customer Satisfaction and Service

China Eastern Airlines is one of the major airlines in China, connecting passengers both domestically and internationally. With a fleet of over 500 aircraft and a network that covers more than 1,100 destinations in 177 countries, China Eastern Airlines has established itself as a significant player in the global aviation industry. However, as with any airline, customer satisfaction is a key factor in determining the success and reputation of the carrier.

In this article, we will take a comprehensive look at the customer reviews, ratings, and feedback for China Eastern Airlines. Utilizing available information from online sources, we will analyze the overall customer satisfaction, service quality, and other important aspects of the airline’s performance.

Overall Customer Satisfaction

One of the most common ways for passengers to express their satisfaction or dissatisfaction with an airline is through online reviews and ratings. Online platforms such as Skytrax, TripAdvisor, and Google Reviews offer travelers the opportunity to share their experiences with others. By analyzing these reviews, we can gain valuable insights into the overall customer satisfaction with China Eastern Airlines.

On Skytrax, a leading air travel review website, China Eastern Airlines has received a mixed bag of reviews. The overall rating stands at 3 stars out of 5, based on over 2,500 reviews. While some passengers praise the airline for its affordability and punctuality, others express concerns regarding customer service, cleanliness, and in-flight amenities.

Service Quality

Customer service is a crucial aspect of any airline’s operation, and it plays a significant role in shaping the overall passenger experience. China Eastern Airlines has received a fair amount of feedback regarding its service quality, with both positive and negative reviews surfacing on various platforms.

Some passengers commend the airline for its friendly and attentive cabin crew, efficient boarding process, and overall professionalism. On the flip side, there are complaints about delayed flights, lack of communication during disruptions, and in-flight entertainment options.

In-Flight Amenities and Comfort

The in-flight experience can heavily influence a passenger’s perception of an airline. From seat comfort to meal quality, in-flight amenities play a pivotal role in shaping the overall customer satisfaction. For China Eastern Airlines, reviews regarding in-flight amenities are somewhat polarized.

While some travelers appreciate the comfortable seating and decent meal options, others express disappointment with the limited legroom, subpar food quality, and outdated entertainment systems. It is worth noting that China Eastern Airlines has been gradually upgrading its fleet and cabin offerings, aiming to enhance the in-flight experience for passengers.

Safety and Reliability

Safety and reliability are paramount to the success of any airline. Passengers want to feel assured that they are in good hands when they board a flight. In terms of safety and reliability, China Eastern Airlines has garnered a mix of reviews and opinions from passengers.

The airline has a solid safety record, with a strong emphasis on operational safety and compliance with industry standards. However, there have been instances of flight delays and cancellations that have led to frustration among some travelers. While operational hiccups are not uncommon in the aviation industry, it is essential for China Eastern Airlines to address these issues to maintain the trust and confidence of its passengers.


In conclusion, China Eastern Airlines has received a range of reviews and ratings from customers, reflecting both positive and negative aspects of the airline’s performance. While some passengers praise the affordability and punctuality of the airline, others raise concerns about customer service, in-flight amenities, and operational reliability.

Moving forward, it is crucial for China Eastern Airlines to address the areas of improvement highlighted by customers and continue enhancing its overall service quality. By listening to customer feedback and taking proactive measures to improve the passenger experience, China Eastern Airlines can further solidify its position as a leading airline in the global aviation industry.