Bangkok Airways Review: A Closer Look at Thailand’s Boutique Airline

Bangkok Airways is a well-known boutique airline based in Thailand, and it has gained a reputation for its exceptional service and unique offerings. With a strong focus on regional destinations and a commitment to delivering a high-quality passenger experience, Bangkok Airways has become a popular choice for travelers looking to explore the beauty of Southeast Asia. In this article, we will take a closer look at the airline’s history, fleet, routes, and most importantly, customer reviews to provide a comprehensive overview of what Bangkok Airways has to offer.

History and Background

Bangkok Airways was established in 1968 as Sahakol Air and has since evolved into a leading regional airline in Thailand. The airline initially operated as a charter flight provider before transitioning into a scheduled service carrier in the 1980s. Over the years, Bangkok Airways has focused on creating a unique niche in the aviation industry by catering to niche markets and offering specialized services to passengers.

Fleet and Routes

Bangkok Airways operates a fleet of modern aircraft, including Airbus A319, A320, and ATR 72-600, enabling the airline to serve a wide range of destinations across the region. The airline’s hub is at Suvarnabhumi Airport in Bangkok, from where it operates flights to numerous domestic and international destinations, including popular tourist spots such as Phuket, Samui, Chiang Mai, and Krabi in Thailand, as well as international destinations like Singapore, Hong Kong, and Yangon.

In addition to its scheduled services, Bangkok Airways also offers chartered flights for individuals and groups, adding to its flexibility and convenience for travelers. The airline’s focus on regional destinations and its boutique approach to service sets it apart from larger carriers, making it an attractive choice for those looking to explore off-the-beaten-path locations in Southeast Asia.

Customer Reviews

One of the best ways to gauge the quality of an airline is by considering the feedback and reviews from its customers. Bangkok Airways has received generally positive reviews from travelers, with many praising the airline’s attention to detail, personalized service, and the overall passenger experience.

Several reviews highlight the airline’s efficient and friendly staff, with many travelers noting the attentiveness and professionalism of the cabin crew. The seating comfort and in-flight amenities are also frequently commended, with passengers appreciating the spaciousness and cleanliness of the cabins, as well as the quality of the meals and entertainment options.

Moreover, Bangkok Airways’ commitment to sustainability and environmental responsibility has garnered positive attention from eco-conscious travelers. The airline has implemented various initiatives to minimize its carbon footprint and promote environmental protection, earning it praise from environmentally conscious passengers.

However, it is worth noting that some customers have raised concerns about the pricing of Bangkok Airways’ tickets, with a few noting that the fares can be higher compared to other regional carriers. While the airline’s boutique approach to service and its focus on quality may warrant a premium, the affordability of its fares remains a point of contention for some travelers.


Overall, Bangkok Airways has established itself as a reputable boutique airline with a strong emphasis on customer service, regional connectivity, and sustainability. The airline’s dedication to delivering a unique and personalized experience for travelers has resonated positively with many passengers, earning it a favorable reputation in the industry.

While some travelers may find the pricing of tickets to be on the higher side, the overall passenger experience, in-flight amenities, and the airline’s regional focus make it a compelling choice for those looking to explore Southeast Asia in style and comfort. With its modern fleet, commitment to sustainability, and positive customer reviews, Bangkok Airways continues to be a top choice for travelers seeking a distinctive and memorable air travel experience in the region.