Avelo Airlines was founded in 2021 and is an American ultra low-cost carrier based in Houston, Texas. The airline aims to provide affordable and convenient travel options for customers, with a focus on serving underserved markets in the United States. In such a short time, Avelo has garnered a significant amount of attention, both positive and negative, from customers and industry experts. One of the most common ways for potential customers to gauge the quality of an airline is by reading reviews on Google. Let’s take a look at some of the key points from Avelo Airlines’ Google reviews to understand how customers perceive the airline and how it is shaping up in the competitive airline industry.

Positive Reviews:

Many customers praise Avelo Airlines for its affordable fares. Avelo operates as an ultra low-cost carrier, which allows customers to find flights at a fraction of the cost they would pay with other major airlines. This affordability is a major draw for many customers, especially those who are budget-conscious or looking for a quick, no-frills travel option.

Another positive aspect that is frequently mentioned in Avelo’s Google reviews is the airline’s focus on serving underserved markets. Avelo Airlines has made it a priority to connect smaller cities and airports that may not have had direct flight options in the past. This has been particularly well-received by customers in these underserved markets, as they now have more convenient travel options without having to make multiple connections.

Customers also frequently praise Avelo for its friendly and helpful staff. The airline’s employees are often cited as being courteous, pleasant, and willing to go the extra mile to assist customers. This positive customer service experience contributes to an overall positive image of the airline.

Negative Reviews:

One common complaint in the negative reviews of Avelo Airlines is related to its limited flight schedule. Avelo Airlines operates a smaller fleet and serves a limited number of destinations, which can be frustrating for customers who do not live near one of the airports the airline operates from. This limitation can also lead to less flexibility in travel plans, as there may be fewer options for flight times and dates.

Some customers also express concerns about the quality of Avelo’s onboard experience. As an ultra low-cost carrier, Avelo offers a more basic and no-frills experience compared to traditional airlines. While this can be appealing for some customers, others may find the lack of amenities and additional fees for extras to be a drawback.

Another common complaint is related to Avelo’s customer service, particularly in dealing with issues such as flight delays, cancellations, or changes. Some customers have reported difficulties in reaching Avelo’s customer service team and in obtaining timely and satisfactory solutions to their issues.


Overall, Avelo Airlines’ Google reviews provide valuable insights into the customer experience and the airline’s performance. The positive reviews highlight the airline’s affordable fares, focus on underserved markets, and friendly staff. These aspects have contributed to a growing customer base and positive perceptions of the airline. On the other hand, negative reviews point to issues such as limited flight options, the no-frills onboard experience, and challenges with customer service.

As Avelo Airlines continues to establish itself in the competitive airline industry, it will be essential for the airline to address these concerns and continue to build on its strengths. With a strong focus on providing affordable and convenient travel options, and a commitment to serving underserved markets, Avelo has the potential to carve out a unique and successful niche in the industry. By leveraging its positive attributes and addressing areas for improvement, Avelo Airlines can continue to gain the trust and loyalty of customers, and solidify its position as a key player in the airline industry.