ANA (All Nippon Airways) is a popular Japanese airline that has gained a strong reputation for its exceptional service, comfortable flights, and overall positive customer experience. With a fleet of over 250 aircraft, ANA offers both domestic and international flights to a wide range of destinations around the world. In this article, we will take a closer look at ANA Airlines, including its history, services, and customer reviews.

History and Background

ANA was established in 1952 as Nippon Helicopter and Aeroplane, and initially operated helicopter services in the country. It later expanded its operations to include fixed-wing aircraft and became All Nippon Airways in 1958. Over the years, the airline has continued to grow and expand its route network, becoming one of the leading carriers in Asia.

Services and Amenities

One of the key factors that sets ANA apart from other airlines is its commitment to providing exceptional service and comfort to its passengers. The airline offers a range of classes to suit different budgets and preferences, including First Class, Business Class, Premium Economy, and Economy Class. Regardless of the class of service, passengers can expect to enjoy comfortable seating, delicious meals, and a wide range of entertainment options.

For those traveling in First Class and Business Class, ANA offers luxurious amenities such as lie-flat seats, gourmet dining options, and access to exclusive lounges at the airport. Even passengers in Economy Class can enjoy a comfortable and enjoyable flight, with ample legroom and a generous baggage allowance.

In-Flight Entertainment

ANA also prides itself on its in-flight entertainment options, which include a variety of movies, TV shows, music, and games. Passengers can access this entertainment from the seatback screens on most aircraft, providing a convenient way to pass the time during long flights. Additionally, the airline offers Wi-Fi on select flights, allowing passengers to stay connected even at 35,000 feet.

Customer Reviews

When it comes to gauging the quality of an airline, customer reviews are often the most valuable source of information. By looking at the feedback from past passengers, we can gain insight into the overall experience of flying with ANA.

A quick search online reveals that ANA has received overwhelmingly positive reviews from passengers. Many praise the airline for its friendly and attentive staff, comfortable seating, and delicious meals. Passengers also appreciate the cleanliness of the aircraft and the smoothness of the flight experience.

On review websites such as Skytrax, ANA has consistently received high ratings, with many passengers highlighting the excellent service and attention to detail provided by the airline. One common theme in these reviews is the sense of care and hospitality that ANA’s crew members demonstrate towards their passengers, creating a warm and welcoming atmosphere onboard.

In addition to the in-flight experience, ANA’s customer service on the ground has also been praised. Passengers have noted the efficiency of the check-in process, the cleanliness of the airport facilities, and the helpfulness of ANA’s staff when addressing any issues or concerns.


In conclusion, ANA Airlines has proven itself to be a top-tier airline that consistently delivers exceptional service, comfortable flights, and an overall positive customer experience. With a strong focus on passenger comfort and safety, combined with a commitment to providing a high level of service, ANA has earned its reputation as a leading airline in the industry.

Whether traveling for business or pleasure, passengers can expect a memorable and enjoyable flight when choosing to fly with ANA. From the moment of booking to the final touchdown, ANA’s dedication to customer satisfaction is evident at every step of the journey. With its excellent track record and glowing reviews from passengers, ANA Airlines is certainly a top choice for travelers looking for a reliable and enjoyable flying experience.