Air Europa Review: A Complete Analysis of the Spanish Airline

Air Europa is a Spanish airline headquartered in Llucmajor, Mallorca, Spain. It operates scheduled domestic and international flights to over 50 destinations in Europe, the Americas, and Asia. The airline is a member of the SkyTeam alliance, which also includes partners such as Delta Air Lines, Air France, and KLM.

In this comprehensive review, we will take a closer look at the airline’s history, fleet, destinations, customer service, and overall reputation. We will also analyze customer reviews and ratings from various sources to provide a well-rounded assessment of Air Europa.

History and Fleet

Air Europa was founded in 1986 as part of the Globalia Corporation, a leading tourism and leisure company in Spain. The airline initially operated domestic and regional flights using leased aircraft. Over the years, it has expanded its route network and fleet to become one of the largest carriers in Spain.

As of 2021, Air Europa’s fleet consists of over 50 modern aircraft, including Airbus A330, A350, and Boeing 787 Dreamliner models. The airline has also placed orders for the next-generation Boeing 737 MAX aircraft, which are expected to join its fleet in the near future.


Air Europa offers a wide range of destinations across Europe, the Americas, and Asia. Its primary hub is located at Adolfo Suárez Madrid–Barajas Airport, from which it operates flights to major cities such as London, Paris, Miami, and Buenos Aires. The airline also serves popular vacation destinations in the Caribbean, including Havana, Punta Cana, and Cancun.

With its extensive network, Air Europa provides convenient connections for both business and leisure travelers. It also offers codeshare agreements with other airlines, allowing customers to book connecting flights to additional destinations around the world.

Customer Service

One of the most important aspects of any airline is the level of customer service it provides. Air Europa has received mixed reviews in this regard, with some passengers praising its courteous and efficient staff, while others have reported issues with delays, lost baggage, and communication problems.

The airline offers different classes of service, including Economy, Business, and Premium Economy, each with its own set of amenities and benefits. Passengers can also take advantage of the airline’s frequent flyer program, SUMA, which allows them to earn and redeem miles on Air Europa and its partner airlines.

Overall Reputation

When it comes to the overall reputation of Air Europa, opinions are divided. While the airline has been praised for its competitive fares and extensive route network, it has also faced criticism for its inconsistent service quality and outdated amenities on certain aircraft.

In recent years, Air Europa has made efforts to improve its image and enhance the passenger experience. This includes the introduction of new onboard technology, upgraded cabin interiors, and enhanced inflight entertainment options. The airline has also implemented new health and safety measures in response to the COVID-19 pandemic, prioritizing the well-being of its passengers and crew.

Customer Reviews and Ratings

To gain further insights into Air Europa’s performance, we turned to customer reviews and ratings from various sources. On platforms such as Skytrax, TripAdvisor, and Google Reviews, the airline has received a mix of positive and negative feedback.

Some passengers have praised Air Europa for its comfortable seats, tasty onboard meals, and attentive cabin crew. Others have expressed dissatisfaction with issues such as flight delays, subpar inflight entertainment, and inadequate customer support.


In conclusion, Air Europa is a prominent player in the Spanish aviation industry, offering a diverse range of destinations and a modern fleet of aircraft. While the airline has its strengths, such as competitive pricing and global connectivity, there are also areas for improvement, particularly in terms of customer service and consistency.

As Air Europa continues to evolve and adapt to the changing travel landscape, it is essential for the airline to prioritize the needs and expectations of its passengers. By addressing feedback and enhancing the overall travel experience, Air Europa can solidify its position as a leading choice for travelers seeking flights to and from Spain and beyond.