Air Arabia is a low-cost airline based in Sharjah, United Arab Emirates. It was established in 2003 and has since become one of the leading budget carriers in the Middle East and North Africa region. The airline operates a large fleet of Airbus aircraft and serves a wide range of destinations across the globe. In this article, we will take a closer look at Air Arabia reviews, exploring the overall customer satisfaction, safety records, and in-flight experience associated with this popular airline.

Customer Satisfaction

When it comes to customer satisfaction, Air Arabia has received a mixed bag of reviews from passengers. Many customers praise the airline for its affordable fares, punctual flights, and friendly cabin crew. In fact, Air Arabia has been recognized with several awards for its customer service, including the “Best Low-Cost Airline in the Middle East” at the Skytrax World Airline Awards. However, there are also some negative reviews from passengers who have complained about the lack of in-flight entertainment, uncomfortable seating, and additional fees for services such as seat selection and onboard meals.

It’s important to note that the overall customer satisfaction with Air Arabia largely depends on individual preferences and expectations. For travelers who prioritize low fares and efficient travel, Air Arabia may be a great option. On the other hand, those who seek a more luxurious in-flight experience may not find it to their liking.

Safety Records

Safety is of utmost importance when it comes to choosing an airline, and Air Arabia has a strong safety record. The airline has consistently maintained a high level of safety standards and has received certification from various aviation authorities, including the European Union Aviation Safety Agency (EASA) and the International Air Transport Association (IATA). Furthermore, Air Arabia has not experienced any major incidents or accidents, demonstrating its commitment to ensuring the well-being of its passengers and crew.

In-Flight Experience

The in-flight experience on Air Arabia largely reflects its status as a budget airline. While the airline offers affordable fares, it also provides a no-frills approach to flying. Passengers can expect to find a simple, clean, and functional cabin environment, with basic amenities such as restrooms, overhead storage, and comfortable seating. However, there are no in-flight entertainment screens, and passengers must purchase meals and beverages if they desire them.

For some travelers, this minimalist approach to flying may be perfectly adequate, especially for short-haul flights. However, for others who are used to more luxurious amenities, the lack of in-flight entertainment and complimentary meals may be a downside.


In conclusion, Air Arabia reviews demonstrate a range of opinions from passengers, reflecting the diverse needs and preferences of travelers. The airline has received recognition for its customer service and safety standards, while also drawing criticism for its no-frills in-flight experience. Ultimately, Air Arabia continues to appeal to budget-conscious travelers seeking affordable fares and efficient travel options. By understanding its strengths and limitations, passengers can make an informed decision about whether Air Arabia is the right choice for their travel needs.