WestJet Airlines Review: A Comprehensive Look at Canada’s Leading Low-Cost Carrier

Introduction

WestJet Airlines is a Canadian low-cost airline that was founded in 1996. Over the years, it has grown to become one of the leading airlines in Canada, known for its customer service and affordable fares. In this article, we will take a comprehensive look at WestJet Airlines, including its history, fleet, routes, customer reviews, and overall reputation.

History and Growth

WestJet Airlines was established in 1996 by Clive Beddoe, David Neeleman, Mark Hill, Tim Morgan, and Donald Bell. The airline started with just three aircraft flying to five destinations in Western Canada. Over the years, it has expanded its operations to cover a wide range of domestic and international destinations. Today, WestJet has a fleet of over 180 aircraft and serves more than 100 destinations in North America, Central America, the Caribbean, and Europe.

In 2019, WestJet was acquired by Onex Corporation, a private equity firm, in a deal worth $5 billion. This acquisition marked a new chapter for the airline, as it aimed to further expand its operations and improve its overall customer experience.

Fleet and Routes

WestJet operates a mixed fleet of Boeing 737, Boeing 767, and Boeing 787 aircraft. The airline has a young and modern fleet, with an average age of around 11 years. The Boeing 737 is the backbone of WestJet’s fleet and is used for short to medium-haul flights. The Boeing 767 and 787 are deployed on long-haul routes, including transatlantic flights to Europe.

In terms of routes, WestJet offers an extensive network of domestic and international destinations. In Canada, the airline serves major cities such as Toronto, Vancouver, Calgary, and Montreal, as well as smaller cities and holiday destinations. Internationally, WestJet operates flights to popular vacation spots in Mexico, the Caribbean, and Europe.

Customer Reviews and Reputation

Customer reviews of WestJet Airlines are generally positive, with many passengers praising the airline’s friendly and professional staff, comfortable cabins, and affordable fares. WestJet has received several awards and accolades over the years, including being named North America’s Best Low-Cost Airline by Skytrax.

However, like any airline, WestJet has also received criticism from some passengers. Common complaints include flight delays, baggage handling issues, and limited in-flight amenities on certain routes. Despite these challenges, WestJet has remained committed to improving its services and maintaining a strong reputation in the airline industry.

COVID-19 and Beyond

The global COVID-19 pandemic has had a significant impact on the aviation industry, including WestJet Airlines. Like many airlines, WestJet experienced a sharp decline in passenger demand and was forced to make difficult decisions, including reducing its workforce and temporarily suspending certain routes. However, the airline has also taken steps to adapt to the new reality, including implementing enhanced cleaning and safety protocols, and offering flexible booking and cancellation policies.

Looking ahead, WestJet is focused on rebuilding its network and restoring confidence in air travel. The airline has announced plans to expand its route map, introduce new destinations, and continue investing in its fleet and customer experience. With the support of its new ownership, WestJet is well-positioned to overcome the challenges posed by the pandemic and emerge as a stronger and more resilient airline.

Conclusion

In conclusion, WestJet Airlines has established itself as a leading low-cost carrier in Canada, known for its extensive network, modern fleet, and commitment to customer satisfaction. While the airline has faced challenges, including the impact of COVID-19, it has shown resilience and determination in overcoming these hurdles. With a focus on innovation and customer service, WestJet is poised to continue its success in the years to come. Whether you’re a frequent flyer or planning your next vacation, WestJet remains a reliable choice for affordable and comfortable air travel.