Viva Aerobus is a Mexican low-cost airline that has been in operation since 2006. It is based in Monterrey, Mexico and offers domestic and international flights to a variety of destinations. The airline has gained popularity among budget-conscious travelers due to its affordable fares and no-frills approach to air travel. However, as with any airline, there are mixed reviews when it comes to the overall experience of flying with Viva Aerobus.

One of the most important aspects of any airline review is safety. Viva Aerobus has faced some criticism in the past regarding its safety record. However, it’s worth noting that the airline has made significant investments in its fleet and safety protocols in recent years. In fact, Viva Aerobus has one of the newest and most modern fleets in Mexico, with an average aircraft age of just 3.5 years. This is a positive sign for travelers who may have been concerned about the airline’s safety standards.

In terms of customer service, Viva Aerobus has received mixed reviews. Some passengers have praised the airline for its friendly and helpful staff, while others have complained about long wait times and unresponsive customer service representatives. It’s important to keep in mind that customer service can vary from one experience to another, and that a single bad experience does not necessarily reflect the overall quality of the airline.

When it comes to the in-flight experience, Viva Aerobus is a no-frills airline, meaning that amenities such as in-flight entertainment and complimentary meals are not included in the ticket price. This is to be expected with a low-cost carrier, and many travelers are willing to forgo these luxuries in exchange for a lower fare. However, some customers have reported uncomfortable seating and limited legroom on Viva Aerobus flights, so it’s worth considering these factors when booking a flight with the airline.

In terms of on-time performance, Viva Aerobus has struggled in the past with punctuality. However, the airline has made efforts to improve its on-time performance in recent years, and overall, it has shown signs of improvement. It’s always a good idea to check the airline’s on-time performance before booking a flight, especially if you have connecting flights or time-sensitive plans.

One of the biggest advantages of flying with Viva Aerobus is its affordable fares. The airline is known for offering some of the lowest ticket prices in Mexico, making it an attractive option for budget-conscious travelers. Of course, it’s important to keep in mind that low fares often come with trade-offs, so it’s important to weigh the cost savings against any potential inconveniences or drawbacks.

Overall, the reviews of Viva Aerobus are mixed, with some travelers praising the airline for its affordability and modern fleet, while others have raised concerns about safety, customer service, and in-flight comfort. As with any airline, it’s important to research and consider all factors before making a decision to fly with Viva Aerobus. While the airline has its drawbacks, it also has its strengths, and for many travelers, the pro’s of flying with Viva Aerobus may far outweigh the con’s.