Finnair is a Finnish airline that has been operating since 1923 and has a strong reputation for its quality service. As with any airline, Finnair has received a mix of both positive and negative reviews from customers. In this article, we will take a closer look at some of the ratings and reviews of Finnair to gain a better understanding of the overall customer satisfaction with the airline.

One of the first places to look for customer ratings and reviews of Finnair is on popular travel websites such as TripAdvisor and Skytrax. These websites allow customers to leave detailed reviews of their flight experience, including the quality of the service, the comfort of the aircraft, and the overall experience with the airline.

On TripAdvisor, Finnair currently has an average rating of 4 out of 5 stars based on over 8,500 reviews. Many customers praise the airline for its friendly and helpful staff, comfortable seating, and reliable on-time performance. One reviewer commented, “I have flown with Finnair several times and have always been impressed by the level of service. The flight attendants are always friendly and attentive, and the planes are clean and comfortable.”

However, there are also some negative reviews of Finnair on TripAdvisor. Some customers have mentioned issues with delayed flights, poor communication from the airline, and subpar in-flight entertainment options. One reviewer wrote, “My flight with Finnair was delayed by several hours, and there was very little communication from the airline about what was happening. It was a frustrating experience.”

On Skytrax, Finnair has a slightly lower rating of 3 out of 5 stars based on over 2,200 reviews. Similar themes emerge in these reviews, with many customers praising the service and comfort of the airline while others express frustration with delays and communication issues.

In addition to customer reviews, Finnair has also received ratings and accolades from industry organizations. Skytrax, which is known for its comprehensive airline ratings, has awarded Finnair with a 4-star rating, indicating a good overall quality of product and service.

It’s important to note that while customer reviews and ratings can provide valuable insights into the overall customer satisfaction with an airline, they are also subjective and can vary greatly from one individual’s experience to another. Factors such as the specific route, time of travel, and even the individual preferences of customers can all influence their perception of an airline.

In response to both positive and negative feedback, Finnair has made efforts to improve its services and address any issues that have been raised by customers. The airline has implemented new policies and procedures to reduce the likelihood of flight delays and improve communication with passengers. Additionally, Finnair has introduced new in-flight entertainment options and updated its aircraft to provide a more comfortable and enjoyable travel experience.

In conclusion, the ratings and reviews of Finnair provide a valuable snapshot of the overall customer satisfaction with the airline. While there are certainly areas for improvement, such as addressing flight delays and improving communication, the majority of customers have had positive experiences with Finnair. By continuing to listen to customer feedback and make necessary improvements, Finnair is positioned to maintain its strong reputation as a quality airline.